{"id":5621,"date":"2021-03-21T11:22:38","date_gmt":"2021-03-21T11:22:38","guid":{"rendered":"https:\/\/techclot.com\/index.php\/2021\/03\/21\/salesforce-workforce-engagement-brings-capacity-planning-and-staff-training-tools-service-cloud\/"},"modified":"2021-03-21T11:22:38","modified_gmt":"2021-03-21T11:22:38","slug":"salesforce-workforce-engagement-brings-capacity-planning-and-staff-training-tools-service-cloud","status":"publish","type":"post","link":"https:\/\/techclot.com\/index.php\/2021\/03\/21\/salesforce-workforce-engagement-brings-capacity-planning-and-staff-training-tools-service-cloud\/","title":{"rendered":"Salesforce Workforce Engagement brings capacity planning and staff training tools Service Cloud"},"content":{"rendered":"<p><a href=\"https:\/\/www.youtube.com\/watch?v=71dl5a0E2n8\">Salesforce Workforce Engagement brings capacity planning and staff training tools Service Cloud<\/a><br \/>\n\t\t\t\t\t\t\t\t<iframe width=\"480\" height=\"320\" data-src=\"https:\/\/www.youtube.com\/embed\/71dl5a0E2n8?rel=0\" frameborder=\"0\" allowfullscreen src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\t\t\t\t\t<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" style=\"float:left;margin:0 5px 5px 0;\" data-src=\"https:\/\/i0.wp.com\/techclot.com\/wp-content\/uploads\/2021\/03\/nLcbJb.jpg?w=640&#038;ssl=1\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>Melissa Matross, SVP of Product Management at Salesforce talks with TechRepublic&#8217;s Bill Detwiler about Workforce Engagement, which adds AI-based service call prediction, personnel capacity planning and staff training tools to Salesforce Service Cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce Workforce Engagement brings capacity planning and staff training tools Service Cloud Melissa Matross, SVP&#8230;<\/p>\n","protected":false},"author":8,"featured_media":5620,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4551],"tags":[],"class_list":["post-5621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video-highlights"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/techclot.com\/wp-content\/uploads\/2021\/03\/nLcbJb.jpg?fit=320%2C180&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3orZX-1sF","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/posts\/5621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/comments?post=5621"}],"version-history":[{"count":0,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/posts\/5621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/media\/5620"}],"wp:attachment":[{"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/media?parent=5621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/categories?post=5621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techclot.com\/index.php\/wp-json\/wp\/v2\/tags?post=5621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}