{"id":4212,"date":"2020-12-15T01:02:14","date_gmt":"2020-12-15T01:02:14","guid":{"rendered":"https:\/\/techclot.com\/index.php\/2020\/12\/15\/dxc-microsoft-to-release-managed-modern-workplace-ux\/"},"modified":"2020-12-15T01:02:14","modified_gmt":"2020-12-15T01:02:14","slug":"dxc-microsoft-to-release-managed-modern-workplace-ux","status":"publish","type":"post","link":"https:\/\/techclot.com\/index.php\/2020\/12\/15\/dxc-microsoft-to-release-managed-modern-workplace-ux\/","title":{"rendered":"DXC, Microsoft to Release Managed, Modern Workplace UX"},"content":{"rendered":"

DXC, Microsoft to Release Managed, Modern Workplace UX<\/a><\/p>\n

\n\t\t\t\t\tMyWorkStyle consists of Microsoft 365-based secure digital workplace user experiences. <\/span>\n\t\t\t<\/p>\n

\n

Longtime partners DXC and Microsoft have developed a secure digital workplace set to roll out next year as managed services. DXC<\/a>\u2019s new MyWorkStyle<\/a> provides a modern user experience (UX) built on Microsoft<\/a> 365 and Teams, Dynamics 365 and Power Platform.<\/p>\n

\"DXC's<\/p>\n

DXC\u2019s Mike Salvino<\/p>\n<\/div>\n

The expansion of DXC\u2019s Microsoft 365 managed services business, announced earlier this month, comes after DXC considered its future. \u201cAs we explored strategic alternatives over recent months, we realized that keeping this business provides the opportunity to define the future of work and create much more value for our customers and our people,\u201d DXC President and CEO Mike Salvino said in a statement. The shift to remote work this year stemming from the COVID-19 pandemic was a key factor in expanding it, he noted.<\/p>\n

DXC, one of Microsoft\u2019s largest partners, is among the top global systems integrators (SIs) and providers of professional services. Some of DXC\u2019s largest enterprise customers are seeking managed services, especially secure desktop and mobile and workspaces.<\/p>\n

\"DXC's<\/p>\n

DXC\u2019s Mike McDaniel<\/p>\n<\/div>\n

\u201cWhen I talk to clients, they really want to lower the amount of capex they\u2019re spending and get to a variable opex model,\u201d Michael McDaniel, vice president and general manager of DXC\u2019s global workplace and mobility practice told Channel Futures. \u201cAnd what I see us moving toward is managed services that allow people to buy what they need for their particular businesses with per-employee pricing. That is very different than the way those services are purchased today.\u201d<\/p>\n

DXC and Microsoft engineers are co-developing the workspace using artificial intelligence and machine learning gathered from millions of data points. DXC claims it has more than 1,000 workplace customers throughout the world. The company said it manages 7.2 million devices and 1.3 million virtual desktops. According to McDaniel, 680 of the 1,000 largest companies use DXC for at least some of their workplace services. Several enterprises are piloting the new workplace offering, though the company didn\u2019t identify them.<\/p>\n

Core Collaboration Platform<\/h3>\n

McDaniel said nearly all its enterprise customers use Microsoft 365<\/a> as their core collaboration platform. \u201cThat doesn\u2019t mean they don\u2019t use Webex or other products, but Office 365 is their main collaboration platform,\u201d he said. DXC said it currently manages more than 8.2 million Microsoft Office 365 and Teams seats globally. The company also noted that its support team handles over 40 million support inquiries every year.<\/p>\n

\u201cWhen these companies either buy an E3 license<\/a> with voice or an E5 license<\/a> from Microsoft, there is a great opportunity for them to integrate voice and eliminate their old phone switches, which in a lot of cases is antiquated equipment,\u201d McDaniel said. They can just integrate it right into their collaboration platform. And they\u2019re already paying for it in their license costs.\u201d<\/p>\n

McDaniel emphasized four base capabilities that DXC and Microsoft are building into MyWorkStyle. First is a marketplace of software and devices that employees need to do their jobs. McDaniel said at least 30% of employees among DXC\u2019s clientele plan to remain remote permanently, which the marketplace will address. The digital support services will use predictive analytics to predict potential technical problems before they occur. The company said that could reduce support costs by 30%.<\/p>\n

Second, DXC and Microsoft are developing self-service tools designed to help employees do their jobs more effectively. McDaniel said there\u2019s still a significant subset of enterprise Microsoft customers that don\u2019t have a full stack service provider. \u201cThey\u2019re going to lead with DXC in that place,\u201d McDaniel said. The stack will include workplace IoT capabilities to enable improved productivity and automation associated with specific industry business issues. It will also use Microsoft\u2019s Hololens and other augmented and virtual reality technologies.<\/p>\n

Third, DXC and Microsoft are building an analytics engine designed to provide \u201cdeep insights\u201d into employee interactions. \u201cToday, we get good insights out of places like ServiceNow from IT systems,\u201d McDaniel said. \u201cBut we\u2019re really not matching that with the employee experience metrics. Now we can pull telemetry from the Microsoft products, and we can start to see how people are interacting.\u201d Helping in that endeavor is a team of engineers from Luxsoft, a company acquired by DXC last year<\/a>. Luxsoft, which operates as a DXC subsidiary, provides digital strategy consulting and develops custom software designed to implement business transformation.<\/p>\n

The fourth capability is focused on helping enterprises create more accurate configuration management databases (CMDBs). \u201cFrom an IT perspective, the biggest problem that our clients have is in this remote workspace,\u201d McDaniel said. \u201cThey don\u2019t really have a good accurate CMDB, which creates problems for them out on the\u2026<\/p>\n<\/p><\/div>\n<\/p>\n

Published at Mon, 14 Dec 2020 23:15:00 +0000<\/p>\n","protected":false},"excerpt":{"rendered":"

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